How It Works

Everything you need to know about buying and selling with WeBuyPhones

How to Buy

Get premium devices at unbeatable prices in three simple steps

1

Browse & Select

Browse our collection of certified pre-owned devices. Filter by brand, model, storage, and condition.

2

Secure Checkout

Add to cart and checkout securely. We accept all major payment methods with encrypted transactions.

3

Receive & Enjoy

Get your device with free shipping. Enjoy your purchase with our 12-month warranty and 30-day returns.

How to Sell

Turn your device into cash quickly and easily

1

Get Quote

Fill out our simple form with your device details and condition. Get an instant estimated value.

2

Ship Free

We'll email you a prepaid shipping label. Pack your device securely and drop it off at any courier.

3

Get Paid

Once inspected and approved, receive payment within 24 hours via your chosen method.

Our Grading System

Every device is professionally inspected and graded

Grade Condition Description
Excellent Like Brand New Perfect condition with no visible scratches or marks. Battery health 95%+. Fully functional with all original features working flawlessly.
Like New Minimal Wear Very light signs of use with minimal micro-scratches. Battery health 85-94%. All functions work perfectly. Barely noticeable wear.
Good Light Usage Signs Light scratches or marks from normal use. Battery health 80-84%. All functions work perfectly. Cosmetic wear only.

Warranty & Protection

Every purchase is protected

12-Month Warranty

All devices come with comprehensive 12-month warranty coverage:

  • Hardware defects and malfunctions
  • Battery performance issues
  • Screen defects
  • Camera and sensor failures
  • Button functionality
  • Charging port issues

What's Not Covered

  • Physical damage from drops or impacts
  • Water or liquid damage
  • Unauthorized repairs or modifications
  • Cosmetic wear from normal use
  • Lost or stolen devices
  • Software issues (we provide support)

30-Day Money Back

Not completely satisfied? Return your device within 30 days for a full refund. No questions asked.

  • Full refund guaranteed
  • Free return shipping label
  • Simple return process
  • Refund within 3-5 business days

How to Claim Warranty

  • Contact us via email or phone
  • Provide order number and issue description
  • Send device with prepaid label
  • Repair or replacement within 7 days
  • Express shipping back to you

Shipping & Delivery

Fast and secure shipping across Europe

Delivery Times

  • Poland: 1-2 business days
  • EU Countries: 3-5 business days
  • Express shipping available
  • Real-time tracking included
  • Signature required for delivery

Shipping Costs

  • Free standard shipping on orders over €100
  • Standard shipping: €9.99
  • Express shipping: €19.99
  • International rates vary by location

Packaging Standards

  • Eco-friendly packaging materials
  • Double-boxed for protection
  • Bubble wrap and cushioning
  • Sealed with tamper-evident tape
  • Fully insured during transit

Track Your Order

  • Tracking number emailed upon shipping
  • Real-time updates
  • SMS notifications available
  • Estimated delivery date
  • Contact us for any delivery issues

100% Secure Payments

All transactions are encrypted with SSL technology. We never store your card details. Your data is protected with bank-level security.

Frequently Asked Questions

Got questions? We've got answers

Are all devices genuine and original?
Yes, all devices sold on WeBuyPhones are 100% genuine and authentic. We verify every device's IMEI and serial number to ensure authenticity. We do not sell refurbished devices with aftermarket parts.
How do you test devices?
Every device undergoes a comprehensive 50-point inspection by certified technicians. We test display, battery, cameras, buttons, biometrics, connectivity, speakers, microphone, and more. Full diagnostic reports are kept for every device.
What if I receive a faulty device?
Contact us immediately if you receive a faulty device. We'll provide a prepaid return label and either send a replacement device or issue a full refund. Our 12-month warranty covers all hardware defects.
Can I visit your physical store?
Yes! We have a physical retail store in Warsaw, Poland where you can browse devices, get expert advice, and make purchases in person. Visit our About page for store location and hours.
Do you accept broken or damaged devices?
Yes, we buy devices in all conditions including broken, cracked screens, or water damaged. The offered price will reflect the device's condition. Contact us for a quote on damaged devices.
How long does the selling process take?
From submission to payment typically takes 5-7 business days. This includes shipping time (2-3 days), inspection (1-2 days), and payment processing (1-2 days). Express options available.
When will I receive payment for my device?
Once your device passes inspection and is approved, payment is processed within 24 hours. Funds arrive via your chosen method: PayPal (instant), bank transfer (1-2 days), or check (5-7 days).
Is my personal data removed from devices?
Absolutely. Every device undergoes professional data wiping using military-grade software. We ensure all previous owner data is permanently and securely erased before resale. We follow GDPR compliance standards.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, bank transfers, and BLIK (for Polish customers). All payments are processed securely with encryption.
Can I cancel my order?
Yes, you can cancel your order before it ships for a full refund. Once shipped, you can still return the device within 30 days under our money-back guarantee.
Do devices come unlocked?
Most of our devices are factory unlocked and work with all carriers. If a device is carrier-locked, this will be clearly stated in the product description before purchase.
What's included with each device?
Each device comes with a compatible charging cable. Original boxes and accessories are included when available (indicated in product listing). All devices come in protective packaging.
How can I contact customer support?
Email us at support@webuyphones.com, call +48 22 123 4567, or visit our physical store in Warsaw. Our support team is available Monday-Friday 9:00-18:00 CET.